It’s no secret that as a vendor or distributor you need to accurately and correctly take orders and deliver them to your customers hassle-free. I know how you feel, you may think that the process you are using works well for you but in reality, taking orders manually through phone, SMS or emails can have dire effects on your business.
Here’s some of the effects manual ordering has on your business
1. It’s time consuming
Taking orders manually is a time-consuming task. You will need to record all order requests whether it is phone, SMS or email one by one and confirm all the details are correct. You will then need to manually send confirmations to each customer separately. Before you know it hours have passed, this time could have been used on other areas of your business.
2. It is hard to manage
Manual orders aren’t organised and are often hard to manage. Sorting through countless amounts of unsorted orders through your phone, email or SMS generally leads to minor mistakes. You may miss minor details, confirmations, account information or sometimes even the entire order itself.
As you already know making a mistake in the food and beverage industry is costly! Minor details missed in manual orders can lead to customer dissatisfaction, refunds, replacements and most importantly loss of the customer entirely.
3. Not all information is correct
Sure, even though your customer has sent through the order or you have recorded over the phone, you can’t be 100% sure that they haven’t made a mistake on the order. Often customers can pick the wrong code or quantity. To mention this your customer would have no visual image of the products they can choose. Your customer often needs to choose based on description or product information. At the end of the day creates more work for them.
4. Doesn’t integrate to your management system.
Manual orders don’t automatically sync with your management system. This can lead to you accepting orders without knowing if you have adequate stock available to fulfil the order. You will also need to enter the orders manual at a later date creating more work for you down the track!
A lot has changed in the food and beverage industry. Using old processes can lead to customers going elsewhere. The customer is going to go to whoever offers the easiest buying experience. If they had a choice between a click and order system and a manual system where they either have to call or individually type 9 times out of 10 they will go with the click and order.
We get it, making changes to a process that has been in place forever is difficult. The most common resistance to making a change to a process is either cost or not knowing how to use the system. This is where EasyVend can help!
EasyVend offers a complete all in one simplified solution that’s designed to decrease your manual tasks and increase your business efficiency. EasyVend includes all your everyday needs such as inventory control, standard orders, invoicing, receipting, dockets, online ordering and so much more.
The best thing about EasyVend is we customise our packages based on your needs, meaning you only pay for what you use.
Learn how EasyVend can streamline your food and beverage business. Submit the form below for a FREE no-obligation demo of EasyVend.