Frequently Asked Questions

faqs

F.A.Qs

1. Can I handle both wholesale and retail operations with EasyVend?

Yes it is designed to manage wholesale, retail, or a mix of both. You can process wholesale orders through your B2B portal and still manage retail sales on the same platform. All stock, invoicing, and reporting stay centralised so you’re always in control.

2. How can it save time on order processing?

By automating order entry, invoicing, and stock updates, EasyVend removes repetitive manual work. Orders from your portal go straight into the system, invoices are created automatically, and inventory adjusts in real time — saving you hours every week.

3. Can I set different prices for different customers?

EasyVend lets you customise pricing for individual customers or groups. You can set bulk discounts, wholesale rates, or unique pricing rules, so every client sees the right price when they order.

4. Does it work with recurring or standing orders?

You can set up standing orders for customers who need regular deliveries. EasyVend automatically generates and schedules these orders so you don’t have to re-enter them each time.

5. What kind of reports can I generate in EasyVend?

You can create detailed reports on sales trends, customer order history, inventory turnover, delivery performance, and more. These insights help you forecast demand, streamline routes, and identify new opportunities.

6. Is your software suitable for industries beyond food and beverage?

While it’s built for the food and beverage supply chain, EasyVend can be adapted for any distribution-based business that needs to manage orders, deliveries, and payments in one place.

7. Can I track equipment like freezers, coolers, or returnable bottles?

Our software includes tools to track assets such as freezers, bottle deposits, and cooler rentals, so you can manage equipment loans alongside product deliveries.

8. How does the MiniVend driver app help my delivery team?

MiniVend gives your drivers everything they need while on the road — delivery schedules, order details, and customer information. They can record quantities, capture signatures, note returns, and sync updates instantly so you can track progress in real time.

9. How does EasyVend keep my inventory accurate?

Stock levels update automatically when an order is placed, delivered, or returned. This means you always know what’s available, what’s selling fast, and when it’s time to reorder.

10. Can my customers pay online through it?

The integrated payment gateway lets your customers pay invoices online securely. Payments are tracked automatically, making reconciliation quick and accurate.

11. How does EasyVend integrate with my accounting system?

EasyVend syncs with Xero and MYOB so your sales, invoices, and payments flow directly into your accounts. This removes the need for double data entry and helps reduce costly errors.

12. Can my customers and drivers use EasyVend on mobile devices?

The customer portal is mobile-friendly so that customers can place orders from their phone or tablet. The MiniVend app keeps drivers connected and updates the system from the road.

13. Can I limit what products each customer can see?

You can customise your catalogue so each customer only sees the products and prices that apply to them. This keeps ordering simple and avoids confusion.

14. How does it handle urgent or last-minute orders?

Orders placed through the portal appear in your dashboard instantly. You can adjust delivery schedules straight away, and drivers receive updated routes in real time through the MiniVend app.

15. Is training included when I start using this tool?

We provide guided onboarding to help you and your team get up to speed quickly. Our local support team is also here to assist whenever you need help.

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