The time that it takes for your business to fulfil orders will often determine whether a customer returns to your business in the future or not.
Here are 5 Ways your Food and Beverage Business Can Process Orders Faster!
1. Automate Customer Ordering
If your business is still taking orders by SMS or Email, you are significantly impacting fulfilment time and customer service.
To process orders faster your business needs to Automate Customer Ordering by having an Online Ordering Website. The benefit of having an Online Ordering Website is your team won’t need to manually take or receive individual customer orders. Once an order request comes through, your team can instantly begin the fulfilment process and ultimately complete the job at a fraction of the time it regularly would.
Related Article: What Online Ordering Can Do for Your Business.
2. Improve Internal Communication
The only way that your business is going to increase order processing time is to have strong internal communication. Your team needs to be able to communicate quickly and openly and go about fulfilling customer order requests in the fastest possible manner.
Many businesses make the mistake of having manual processes implemented where staff members need to manually figure out what they need to do for the day. The problem with this is it is inefficient and wastes value processing time! By having a strong internal communication process your team will be able to collaborate and fulfil jobs faster.
3. Live Updates
Communication is the key to having fast order fulfilment. Not just internally but also externally. It is important that your team communicates with the customer throughout the ordering process.
Throughout the fulfilment process it is important that your business confirms the order with customer, provides progress updates and informs customers on when they should expect their order to be delivered. The benefit of having a strong customer update system in place is it keeps your customer in the loop with what is happening with their order. It will also reduce the amount of inbound queries you receive with customers trying to find out where their orders are at.
4. Integrate Your Systems
One of the main reasons why businesses experience delays throughout the order fulfilment process is because they manage different areas of the business in multiple different systems. The problem with managing your business in multiple different systems is it splits your operations and often drags processing out.
To fulfil orders faster it is important that your business integrates all your systems together. The benefit of having all your operations integrated into one central system is it centralises everything for your team. Your staff can access and update their progress of designated jobs and see where everything is at without having to chase others for updates.
5. Review Your Processes
The only way that your business is going to process orders faster is to constantly review your business processes. If your business keeps sticking with processes that you have been using for years, you are going to end up with the same result, time and time again.
By frequently reviewing your Order process you will be able to adapt and implement new strategies that maximise efficiencies and fulfilment time. The faster that your business can process orders, the happier customers will be, it’s as simple as that.
To be successful in the Food and Beverage industry, your business needs to process orders as fast as possible for customers. The 5 tips mentioned above are a few great ways your business can process orders faster in 2022.
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For food and beverage businesses, EasyVend supports and automates every part of your business, freeing you up to grow your sales simply, unlike other ERP systems.
EasyVend features include Stock Management, Online Ordering, Invoicing, Receipting, Automatic Credit Card Payments, Xero Accounting Integration, Route Management, Business reporting and more.
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